Eight recurring mistakes early-stage startups make in customer service, and how to avoid them. You've built a product, you’ve found paying customers, and now you need to actually support them. Maybe you're the founder who is ready to hand off the reins or you've been hired to do customer support without knowing where to start or you're the engineer who was volun-told that support is now part of your job. There's a plethora of excellent foundational guidance out there about wh