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We found 17 customer service software platforms that are at the top of their game with features that cater really well to different types of businesses and support models.

A breakdown of four foundational customer support workflows designed to boost speed, consistency, and scalability. Whether your ticket...

Creating a knowledge base can feel intimidating, but it doesn’t have to be overly complex. That being said, it is one of things you want to get right, because while a well-crafted knowledge base empowers customers to solve problems and reduces the workload on your support team, a poorly built knowledge base can make things worse.

If you’re tired of failed implementations and stalled onboarding sessions, this guide will show you how to use a phased implementation plan to get better results. We’ll look at how to develop a structured plan, defining key deliverables at each stage, and how to use Dock’s tools to make the whole process smooth and simple.