Dock: Phased implementation: a better way to onboard SaaS clients
- Collaborator
- Mar 28
- 1 min read
A breakdown of how to use phased implementation to roll out projects smoothly, with clear milestones, stakeholder alignment, and higher adoption rates.
Every customer success team and SaaS company has felt the pain of trying to onboard a new customer and watching the implementation process grind to a halt because they’ve tried to tackle too much, too soon.
From your end — the one providing the software or service — a robust implementation plan might not feel scary or intimidating. But you can probably add a new user or build a custom report in your sleep, can’t you?
Chances are your new customers aren’t quite as comfortable with your software.
If you’re tired of failed implementations and stalled onboarding sessions, this guide will show you how to use a phased implementation plan to get better results. We’ll look at how to develop a structured plan, defining key deliverables at each stage, and how to use Dock’s tools to make the whole process smooth and simple.
