If you’re tired of failed implementations and stalled onboarding sessions, this guide will show you how to use a phased implementation plan to get better results. We’ll look at how to develop a structured plan, defining key deliverables at each stage, and how to use Dock’s tools to make the whole process smooth and simple.

In this guide, we’ll break down how to enable your presales team to scale their impact, reduce time wasted in unnecessary meetings, and help your sales org close more deals—without overloading your best technical experts.

The customer is always right. It’s a phrase every business person knows — and one that makes customer service staff cringe. To be honest, the customer is not right quite often, and pretending otherwise is exhausting.

Both customer support and customer success teams are designed to improve customer satisfaction and increase customer retention, thus increasing revenue for your company. But customer support is usually reactive with a shorter-term focus, while customer success is usually proactive with a longer-term focus.

While there’s still a place for customer onboarding that’s primarily driven through synchronous methods, most businesses today would be better off defaulting to a more asynchronous approach.