Help Scout: 17 best customer service software in 2025 (free & paid)

A round-up of top customer service software, including both free and paid options, to help teams find the right fit for their budget and needs.

Customer service software is difficult to shop for. There are hundreds of options on the market, all with similar-sounding features and comparable pricing.

To help you quickly compile a shortlist of options to consider, we reviewed dozens of support tools, digging deep into their features, customer reviews, and pricing.

The result: We found 17 customer service software platforms that are at the top of their game with features that cater really well to different types of businesses and support models.