Eight recurring mistakes early-stage startups make in customer service, and how to avoid them. You've built a product, you’ve found paying customers, and now you need to actually support them. Maybe you're the founder who is ready to hand off the reins or you've been hired to do customer support without knowing where to start or you're the engineer who was volun-told that support is now part of your job. There's a plethora of excellent foundational guidance out there about wh

We found 17 customer service software platforms that are at the top of their game with features that cater really well to different types of businesses and support models.

Creating a knowledge base can feel intimidating, but it doesn’t have to be overly complex. That being said, it is one of things you want to get right, because while a well-crafted knowledge base empowers customers to solve problems and reduces the workload on your support team, a poorly built knowledge base can make things worse.

If you’re not tagging tickets yet and you’re not sure how to start, you’ve come to the right place. This guide will explain what ticket tagging is, why it's important, and how you can implement a ticket tagging system to streamline your support operations.