It’s hard for native English speakers to imagine struggling to find information online since over half the internet is written in English (despite only around 16% of the world’s population speaking it proficiently). But I don't live in an English-speaking country, so I experience this struggle daily.

We’ve all been there. A customer reaches out with a baffling technical issue that no one on the team has encountered before. The result? That ticket languishes at the top of the queue, leading to a frustrated customer and a frustrated customer support team.

It’s a tale as old as time…or at least as old as the SaaS world: a bug is reported or a Saas feature requested, only to have it lost in the never-ending abyss of the backlog.

Whether you’re just starting out with a small venture or managing a sprawling corporate empire, embracing a chatbot could propel your customer service to new heights.

Ticket triggers automate real-time responses, giving customers a quick reply and assigning the right agent, while automations for time-sensitive tasks keep your follow-ups and reminders on track.