Thought leadership

Through this article, you’ll gain insight into how to start the documentation process, learn ten expert tips for writing successful support documentation, and see how a tool like Tettra can help you create the internal knowledge base of your dreams.

While there’s still a place for customer onboarding that’s primarily driven through synchronous methods, most businesses today would be better off defaulting to a more asynchronous approach.

Support teams are constantly dealing with change. They’re forced to think on their feet, adjust on the fly, and have to be masters of finding accurate answers quickly. That’s why having great support team documentation matters so much.