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Thought leadership


SupportMan: How to create great support documentation
Through this article, you’ll gain insight into how to start the documentation process, learn ten expert tips for writing successful support documentation, and see how a tool like Tettra can help you create the internal knowledge base of your dreams.

Anne-Marie Traas
Jan 12, 20241 min read
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Dock: Asynchronous customer onboarding: A guide for CS leaders
While there’s still a place for customer onboarding that’s primarily driven through synchronous methods, most businesses today would be better off defaulting to a more asynchronous approach.
Collaborator
Dec 28, 20231 min read
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SupportMan: Major types of customer service documentation
Support teams are constantly dealing with change. They’re forced to think on their feet, adjust on the fly, and have to be masters of finding accurate answers quickly.
That’s why having great support team documentation matters so much.

Anne-Marie Traas
Dec 14, 20231 min read
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