SupportMan: Major types of customer service documentation
- Anne-Marie Traas
- Dec 14, 2023
- 1 min read
A deep dive into the essential documentation types every support team should have in their toolkit.
Support teams are constantly dealing with change. They’re forced to think on their feet, adjust on the fly, and have to be masters of finding accurate answers quickly.
That’s why having great support team documentation matters so much.
Documentation is an essential element in the toolbox of your customer support and customer success teams. It’s the critical foundation for providing effective and efficient support to users. It makes training new team members far easier.
And it ensures that your support team’s can deliver a consistently excellent customer experience.
