A breakdown of four foundational customer support workflows designed to boost speed, consistency, and scalability. Whether your ticket...

If you’re an early startup building out your first customer service department or you’re a new support leader trying to figure out the right structure for your team, you may not know how to assess if customer service tiers make sense for your company.

Both customer support and customer success teams are designed to improve customer satisfaction and increase customer retention, thus increasing revenue for your company. But customer support is usually reactive with a shorter-term focus, while customer success is usually proactive with a longer-term focus.

Through this article, you’ll gain insight into how to start the documentation process, learn ten expert tips for writing successful support documentation, and see how a tool like Tettra can help you create the internal knowledge base of your dreams.

Support teams are constantly dealing with change. They’re forced to think on their feet, adjust on the fly, and have to be masters of finding accurate answers quickly. That’s why having great support team documentation matters so much.