SupportMan: The benefits of implementing tiered customer service

Why structuring support into tiers works, and how to do it so no one overwhelmed.

Whether you’re a seasoned vet or the team rookie, if you work in customer service, there’s a good chance you’ve heard talk of tiered support.

But if you’re an early startup building out your first customer service department or you’re a new support leader trying to figure out the right structure for your team, you may not know how to assess if customer service tiers make sense for your company.

You might wonder how to implement tiered support effectively.

This post will break all that down for you, giving you a clear way to understand if support tiers are a good fit and helping you figure out the next steps.

Full article