Tettra: How to create a content plan for your support team

A practical breakdown of how to prioritize topics, organize content, and build a support content roadmap so your team avoids documentation chaos early.

We’ve recently covered the different types of support documentation and how to create great customer support documentation.

But writing individual support articles only gets you so far.

First, you need to know where to begin when creating customer support content.

• What should be documented?

• What needs documenting?

• What comes first?

• How often should pieces be updated? Is any of this content even useful?

It can be overwhelming. I get it.

A content plan helps alleviate that overwhelm and answer those questions, so that when you get to creating your documentation, you’ll be confident it will do the job you’re hoping for.

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