Swifteq: The difference between internal and external documentation

How to structure and maintain internal vs external knowledge bases with the right scope, audiences, and processes.

Help documentation isn’t just a repository of information for when your team members get stuck. Nowadays, your knowledge base also serves as the foundation of your AI-driven tools.

Let’s explore how internal and external knowledge bases can be tailored to serve your company's distinct purposes, ensuring your customers and employees have the information they need right at their fingertips.

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